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Warranty Policy

At Chailata, we are committed to the quality and craftsmanship of our jewelry and sunglasses. This limited warranty covers manufacturing defects under normal use, with specific terms for different materials.

[About Jewellery]

Warranty Period

We offer a 30-day limited warranty from the date of purchase.

What’s Covered

  • Manufacturing defects in materials or workmanship (e.g., broken clasps, faulty soldering on sterling silver items).

  • For Sterling Silver Products Only: Fading or tarnishing occurring within the 30-day warranty period is covered and eligible for a one-time replacement.

What’s Not Covered

This warranty does not cover:

  • For Gold-Plated/ Vermeil Products: Any fading, discoloration, or wear of the plating is considered normal and is not covered by this warranty.

  • Damage resulting from accident, misuse, or lack of proper care (including exposure to water, chemicals, or perfumes).

  • General wear and tear, including scratches.

  • Loss or theft of the item.

  • Any damage from modifications or unauthorized repairs.

 

[About Sunglasses]

Warranty Period 

We offer a 90-day limited warranty from the date of purchase, covering any defects in materials or workmanship under normal use.

What’s Covered:

  • Manufacturing defects in frames, hinges, or lenses

  • Faults in materials (e.g. peeling coating, lens distortion caused by a defect)

  • Issues due to poor workmanship

To qualify for a warranty claim, you must provide a valid proof of purchase (receipt or order confirmation).

What’s Not Covered:

This warranty does not cover:

  • General wear and tear from everyday use

  • Scratches on lenses caused by cleaning, dropping, or abrasion

  • Accidental damage, misuse, or abuse

  • Loss or theft

  • Modifications or repairs not performed by By Charley

 

 

How to Submit a Claim:

To make a warranty claim, please contact us at hello@chailata.com with the following:

  • Your full name and contact details

  • Order number or receipt

  • Description of the issue

  • Clear photos showing the defect

We’ll review your claim within 3–5 business days and guide you through the next steps. If your product qualifies under our warranty, we’ll offer a replacement of the same or similar model (subject to availability).